**** to phase out holiday homes?!

Was forced to buy a new decoder because smartcard "stopped" working at holiday home. 4 weeks later and I am yet to activate the service on the new device - wasted money on decoder, lots of airtime gone, not to mention the frustration levels. My debit order was cancelled after numerous years, and service just cut without prior notice. Had to pay re-connection fee. Just imagine how much extra money you make by charging incorrect re-connection fees. I'm sure they also have profit share with phone companies, because you hold on forever and keep on repeating your info how many times.