JB
Justice B

1 reviews | Active since Mar 2014

15 Mar 2023, 09:23

****

I have been receiving bad service from multichannel, I am access option, I am supposed to pay R150 or less every month including insurance but their price keeps changing every month. Sometimes they discount the service even though payment is done and charge the reconnection fee. Last month they disconnected my service after payment done, I called them then they reconnected and told me that they have credited my account with R50 simply mean this month il only pay R100, now this month m told that I must pay R200. I tried to call n explained to the consultant but unfortunately the guy seemed to be amateur, he couldn't help, he told me that I must hold while he's listening to the previous recording, just imagine m using my own airtime. Then he changed say he wil call me and 09h00 but until now he ddnt call me. The error is not fixed, very soon they will disconnect my service n charge another R50 again. I am very ****ed, MULTICHOICE MUST FIX THEIR SYSTEM MESS! They must fix this mess now before my service is disconnected again. This is very terrible

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Mar 2023, 09:25
Official
Hi  Justice, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team