**** and Disappointing Service

I paid my Dstv yesterday on the 1st October my payment date is the last day of the month ,I'm aware we get a day grace period hence I made payment the next day ...Now on the second my T.V is off and I'm told I mist pay a Reconnection Fee for a product I paid before it was disconnected. Called your call center spoke to a very Rude lady that dropped my call cause she couldn't assist and I asked to speak to an available team leader and she said there is no Managers ,Team leaders that work on Sunday .This is a **** now that we must pay more money for WHAT ????