AJ
Adnan J
1 reviews | Active since Jun 2015
10 Jun 2015, 13:07
****
Multichoice send me an e-mail to apply for the Explora offer. I app**** and they refused saying they got a bad creit report. I call the credit bureau to find out why they say I have a bad record and they indicate to me that according to them I have a very good credit record. They can confirm this with Gilbert Naidoo at DSX at ***. It seems that Multichoice realised that I am already a Premium package client and that I will only need to pay an additional R40 p/m under the offered package which I think they believe would not make it worth it for them financially. So they looked for any excuse not to give me the offered package. I have been a Multichoice customer for almost 15 years, mostly on the premium package. I never missed a payment. why would they then believ I will not be able to pay an additional R40 for the next 2 years? Is this is how they repay their loyal customers just to attract new customers or get existing customers on cheaper packages to spend more. The same thing happened to my colleague.
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DStv (MultiChoice)'s replyOfficial
12 Jun 2015, 12:06Hello adnanjacobs,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Jun 2015, 12:06
Official
Hello adnanjacobs,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,