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I canceled my price lock compact package month end March and was charged 180 for cancelation fee and paid that and was told I still owe 90 for the explorer and made arrangements to pay it off. On the 3 of May I mistakenly paid 500 on that account and called them to let them know what happened and they told me to send the proof of payment and my ID copy and I did and was told it would be refunded after 14 working days and after 15 days I sent an email asking what's the hold up and I was told I will only be refunded 180 as I have a compact package...I asked how is it possible that I still have a compact package after cancelation n paying for the fee and who authorized it to be reactivated. It's over a week after I sent an email with screen shots of the dstv account showing cancelation n fee n payment for it. The service is very much annoying