1 reviews | Active since Jan 2023
same thing over and over
<p>we have to see every night the same thing over we pay a lot of money for this and all we can get is repeet and over and over every night whats happining</p>
Dear Mr Vans Rensburg,
We understand that some customers find repeats frustrating. It’s important to know that MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification. MultiChoice arranges the channels into DStv packages and broadcasts the channels.
The other reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
Thank you for taking your time and address your concern to us.
Your support and feedback is important to us.
Kind regards
Dinah
Best regards,
Dear Mr Vans Rensburg,
We understand that some customers find repeats frustrating. It’s important to know that MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification. MultiChoice arranges the channels into DStv packages and broadcasts the channels.
The other reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
Thank you for taking your time and address your concern to us.
Your support and feedback is important to us.
Kind regards
Dinah
Best regards,
I AM NOT HAPPY WITH THIS IM PAYING R 900 PM
I AM NOT HAPPY WITH THIS IM PAYING R 900 PM
Dear Mr Van Rensburg
We understand your concerns. There is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. You can do so by accessing your TV Guide on our website - DStv.com which has highlights, a series and a movies calendar. Our weekly email newsletter also contains highlights across all channels for your package. We’ve recently launched a new hashtag (#dstvguideme) on our twitter platform where we assist customer discover alternative programmes that are in line with their preferred viewing experience. This is to help our valued customers make the most of the channels available on their package.
We also understand that the price for DStv isn’t always within everyone’s budget, and it’s for this reason that we offer a variety of packages to suit a range of tastes and pockets. Our packages start from as little as R29 per month.
Kind regards
Dinah
Best regards,
Dear Mr Van Rensburg
We understand your concerns. There is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. You can do so by accessing your TV Guide on our website - DStv.com which has highlights, a series and a movies calendar. Our weekly email newsletter also contains highlights across all channels for your package. We’ve recently launched a new hashtag (#dstvguideme) on our twitter platform where we assist customer discover alternative programmes that are in line with their preferred viewing experience. This is to help our valued customers make the most of the channels available on their package.
We also understand that the price for DStv isn’t always within everyone’s budget, and it’s for this reason that we offer a variety of packages to suit a range of tastes and pockets. Our packages start from as little as R29 per month.
Kind regards
Dinah
Best regards,