same problem with my account.paid but disconnected

Hi.<br> I had a complaint on hellopeter last month about multichoice that claimed im in arrears but i am a cash paying customer.multichoice reactivated my account and im thankfull for that.my problem isnt sorted out though as im having the same problem this month.i paid for my months viewing (in advance) as they give you a perfect example on their info channel that cistomers must see the billing procedures as \going to the movies and pay for your ticket for the movie you gonna watch in advance"....seems its not the case cos im paying my ticket to watch my dstv and im in arrears \""again\"" witch no one at call centre can explain...why did you so kindly reactivated it last month and said it was a problem on your side and yet new month same boring problem and non of the call centre agents understands my issue and point and /or understand the word \""advance\""\""paying ahead\""...please fix my account and reactivate my account.i made a direct payment from absa to absa.<br> <br> Thank you for great entertainment otherwise."""