Same peoblm all over again. Please take me seriously

I don't understand why companies want bad review's before taking client complaints seriously. I would like to thank Ntando from the DSTV hello Peter team for assisting me, but unfortunately it seems the solution was temporary. I am honestly tired of being ********** my Multichoice. Last month I was told my account has R105, after my problem was solved, I made a payment of R350 yesterday and my profile shows that I have R264, I really don't understand what's happening and the call center is unavailable I really don't understand why Multichoice is doing this hey. I don't get it