Same issue yet again!

I cannot seem to understand what the issue is? Yet again my Explora instalment of R99 has not gone off with my premium subscription services as usual. I took me three months or shall I say it took Multichoice three months to sort out their own ****! It took me phone call after phone call to get the issue sorted and even after a formal apology letter the issue as yet again shown its ugly head. I have now had enough and my complaint will go the Ombudsman so this will be sorted. May be if you are forced to do your job it will be done properly this time? Your customer service has completely fallen flat and you have forgotten what it means to put your customer first because keep in mind salaries are paid by customers!!! I loath Multichoice right now!!!1