1 reviews | Active since Sept 2016

15 Sept 2016, 12:02

Same issue every month

<p>I got the DSTV explora in May and every month since than i've been experiencing disconnecting issues.</p> <p>The customer service consultant tells me every month that there are two account and they will escalate the matter.</p> <p> </p> <p>Today again, I wake up and my services has been disconeected. Called Pamela and she told me the very same thing.</p> <p>She will send an escalation. </p> <p>I'm really getting tired of this. And I want this sorted out today.</p> <p> </p> <p>The extra account that is not active must be removed from my profile TODAY. I will take this further should my services be disconnected again.</p> <p> </p> <p>Account number: ********** 2</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Sept 2016, 12:34
Official

Dear Tumi Itu Makhutla

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Sept 2016, 16:44
Official

Dear Tumi Itu Makhutla

Please accept our sincere apologies for the frustration this has caused.

Your enquiry has been referred to the relevant department for urgent assistance. Feedback will be provided as soon as more information becomes available.

Regards

Elna

Best regards,