Same complaint for 3rd month

Item: DStv (MultiChoice)
Rating: 1
Author: Lucia M

PLEASE CANCEL MY ACCOUNT. THIS IS THE THIRD CONSECUTIVE MONTH THAT I AM HAVING TO COMPLAIN ABOUT THE INCOMPETENCE. I REQUESTED ON 3RD DECEMBER TO CANCEL MY ACCOUNT AND RECEIVED A CALL CONFIRMING IT WILL BE DONE BUT INSTEAD MY ACCOUNT SHOWS ANOTHER DOUBLE DEBIT DUE FOR 1ST JAN. I DON'T WANT DSTV, CANCEL MY ACCOUNT.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

20 Dec 2019, 11:18

Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply20 Dec 2019, 11:18

Official

Hi,

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

20 Dec 2019, 11:18

Hi Lucia Milton,

Firstly, I would like to apologize for the inconvenience caused.

Please note that I have emailed you a confirmation email on ***.

Kindly note that your services will be cancelled on the 01\01\2020.

Regards
Ntando

Best regards,

DStv (MultiChoice)'s reply20 Dec 2019, 11:18

Official

Best regards,

Lucia M's updateReviewer Update

20 Dec 2019, 12:49

Please ensure services are canceled on all smart cards and the no amount is deducted from my account.

Lucia M's update20 Dec 2019, 12:49

Reviewer Update

Please ensure services are canceled on all smart cards and the no amount is deducted from my account.

Lucia M's updateReviewer Update

20 Dec 2019, 12:51

Please ensure services are canceled on all smart cards and that no amount is deducted from my account.

Lucia M's update20 Dec 2019, 12:51

Reviewer Update

Please ensure services are canceled on all smart cards and that no amount is deducted from my account.

Same complaint for 3rd month

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