SAME COMPLAIN NO ANSWER

I have been a DSTV Multichoice customer for over 12 years now. Recently I app**** for a DSTV Compact Price Lock facility. It has been 2 weeks after making such application. I have tried to find out the status of that application but no one seems to be giving me the information. The last time I called the price lock department I was told that they will come back to me until now. I have tried to make a follow up through their call center but on several occasions the consultant will tell me that I have not done any application as from the system so I am told to hold for 20min with no reply. In some cases I am told that details will be escalated- I mean how many times?

I think this is in total violations of some sections of the CPA Consumer Protection Act 68 of 2008. If you can not offer the product do not advertise. If I show interest in the product please provide with me the feedback I deserve.

I have been contemplating stopping the subscriptions totally and switch to Netflix and this could be the right time. I really do not see any problem in giving feedback to a customer as loyal as myself.

This is pathetic.

PLEASE NOTE THAT THIS A SECOND COMPLAINT AFTER I WAS PROMISED THAT I WILL BE CONTACTED. DSTV DID NOT CONTACT ME