1 reviews | Active since Mar 2011
Same accounts issue for 4 months
Have had a billing issue (2 accounts loaded on my name by THEM and wrong account is credited every month) my service is disconnected weekly. Some times twice a week, where I have to explain the whole story, I then get an apology (if I'm lucky and it's a professional advisor) and then get to speak to a manager,apologized to again with a promise that it will be sorted out,escalated for the 2nd account to be deleted and my service is re-connected. Currently on the phone holding for 21 mins waiting for a manager. To be fair, he gave me attitude and warned me that it will be a long wait. When will this ever be sorted out?? Just spent 26 mins on the phone with a promise to be escalated...again. Ridiculous. I don't even have words.
Please accept our sincere apologies for the inconvenience caused. We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We have referred your account to the relevant department for the 2nd account to be permanently closed. We have further reversed all the reconnection fees that were charged in the process. As soon as the 2nd account is closed, we will provide feedback by written or telephonic correspondence.
Once again apologies for the bad service received. Our intention is to always provide best customer service at all times.
Should you require any further assistance, it will be of great pleasure to assist.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the inconvenience caused. We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We have referred your account to the relevant department for the 2nd account to be permanently closed. We have further reversed all the reconnection fees that were charged in the process. As soon as the 2nd account is closed, we will provide feedback by written or telephonic correspondence.
Once again apologies for the bad service received. Our intention is to always provide best customer service at all times.
Should you require any further assistance, it will be of great pleasure to assist.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna