SR
Susan R

1 reviews | Active since Dec 2010

15 Feb 2017, 15:45

Sales department just dont call back!

<p>I am itching to sign up on a DSTV Explorer package following a suggestion made by a call centre agent after changing my address with them.</p> <p> </p> <p>Three times i have called now, and still no-one has called me back. Yet every agent i speak to says they have sent the message through to the relevent department - and I do believe that these agents are doing as they said.</p> <p> </p> <p>If you call switchboard they tell you there is no number for the sales department, you must speak to the call centre.</p> <p> </p> <p>This is really POOR SERVICE! You would think out of all the departments that Sales would be the one area that is jacked up!</p> <p> </p> <p>I am not impressed at all - DSTV - Multichoice you are a great dissapointment!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2017, 16:15
Official

Dear Susan

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 15:04
Official

Good day Susan

Thank you for taking our call today.

Our Price Lock team will contact you shortly for further assistance regarding your application.

We will also follow up with you to check if you had been contacted.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Feb 2017, 11:20
Official

Good day Susan

As per our telephonic discussion, we're glad to hear that you have been contacted.

We do apologise for your inconvenience.

We’re here for you, please do notify us should you have any queries.

Kind regards

Dinah