Sales consultants lie just to get a sale and now i must pay for their mistakes and incompetency

Beggining of April 2025 I get a call to upgrade my explora to the new one , i take it up , i explain to the consultant that on the 26th April i will reguest that a new compact package is activated , this would mean i will not have three compact packages as currently i had two active. She advised i must call in when the third decorder is installed so activation and billing would start. in April my bill for my two active 24 months old packages comes and the bill is R1018 , i make a payment on the 19th of R1018. on the 22nd the new Explora is installed with my old existing compact package. on the 29th April i install the 3rd decorder and call in to activate it , i have already paid my bill for my old two existing packages on the 19th April. On the 30 April i call in as i can see there is a mistake on my bill, they have 5 compacts on my bill , i was re-assured all is in order and only 3 compacts are active and consultant confirmed my bill for May will be R1 800 due on 20th , which is my salary date. On the 1st May, my services are disconnected, now i am told to pay R337 to connect my other old decorder that i have already paid for on the 19th April, you guys like to rip people off , my kids are the reason why i still use your services.