MG
MICHELLE G
1 reviews | Active since Apr 2015
28 Apr 2015, 15:28
SALES COMPLAINT
On the installation of a Explora replacing the PVR Decoder in February 2015, the existing cellphone numbers are required to be re-registered in order to sms the movie rental code to Box Office. Both our numbers were done so. My husbands cellphone number works but mine does not, this despite being the same 2 numbers for 10 years with DSTV-Box Office. Weekly phonecalls, emails, online queries are done by myself for 2 months to no avail. No response has been received. The tele consultants cannot help you upon phoning in, the customer cannot get past these consultants to somebody of a techinical ability or management that may help. The issue is being \escalated"as promised to the customer and feedback is due. To-date no response has been received by myself. Yet I the customer"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Apr 2015, 09:27Hello patmich1,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Apr 2015, 09:27
Official
Hello patmich1,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,