IM
Itumeleng M
1 reviews | Active since May 2016
09 Nov 2020, 16:53
Sales agents manipulation.
I'm not happy with the way your agent manipulated me into buying dstv explora for R1499 instead of the one for R699. I already had the dish but was forced to purchase a package with the dish which was not used. What am I supposed to do with this extra dish??
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Nov 2020, 16:54Hi Itumeleng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2020, 16:54
Official
Hi Itumeleng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Nov 2020, 22:08Good day Itumeleng,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access the account, as the details provided do not yield any account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access the account, as the details provided do not yield any account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2020, 22:08
Official
Good day Itumeleng,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access the account, as the details provided do not yield any account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access the account, as the details provided do not yield any account.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Nov 2020, 20:10Hi Itumeleng,
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we have discounted the full subscription for the period 30 Nov - 29 Dec. Thus your next payment will be on 30 Dec. You may also keep the dish as this purchased as part of your decoder/installation package.
Kind regards,
DStv Help Team
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we have discounted the full subscription for the period 30 Nov - 29 Dec. Thus your next payment will be on 30 Dec. You may also keep the dish as this purchased as part of your decoder/installation package.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply11 Nov 2020, 20:10
Official
Hi Itumeleng,
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we have discounted the full subscription for the period 30 Nov - 29 Dec. Thus your next payment will be on 30 Dec. You may also keep the dish as this purchased as part of your decoder/installation package.
Kind regards,
DStv Help Team
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we have discounted the full subscription for the period 30 Nov - 29 Dec. Thus your next payment will be on 30 Dec. You may also keep the dish as this purchased as part of your decoder/installation package.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Nov 2020, 23:31Hi Itumeleng,
We hope your experience as our customer was improved the second time around interacting with Amanda, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv Help Team
We hope your experience as our customer was improved the second time around interacting with Amanda, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply11 Nov 2020, 23:31
Official
Hi Itumeleng,
We hope your experience as our customer was improved the second time around interacting with Amanda, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv Help Team
We hope your experience as our customer was improved the second time around interacting with Amanda, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv Help Team
Best regards,