NS
Noxolo S
1 reviews | Active since Aug 2020
23 Feb 2021, 13:45
Sales agent rude
So l receive a call from a multichoice sales agent about taking out warranty of for my decoder. When l tell her l am not interested at the moment she on the call calls me stupid and hangs up.
This Indian lady called me stupid for refusing a sale. So is this the behaviour multichoice customers are subjected to.
Wow my dissatisfaction with this brand continues to grow.
DSTV needs to train their staff of phone etiquette and professionalism!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Feb 2021, 15:23Hi Noxolo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Feb 2021, 15:23
Official
Hi Noxolo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Feb 2021, 13:48Hi Noxolo,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Feb 2021, 13:48
Official
Hi Noxolo,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
Best regards,