LW
Lebohang W
1 reviews | Active since Jun 2018
13 Sept 2018, 19:30
Sad customer
Multichoice its the most not caring business i had an error 48 on my decoder and and been trying to pay my account even though im unemployed but we trying to pay then i had to borrow money to buy airtime to call the contact centre to help with this problem, as i had insufficient airtime i asked the consultant that was assisting me Bontle sekgaetso she call me back she told me she can't call me back as she is an inbound consultant. Im still facing the same problem even now . Its sad that multichoice cant help me when i need help.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Sept 2018, 19:52Dear Lebohang White,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Sept 2018, 19:52
Official
Dear Lebohang White,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Sept 2018, 13:16Good day Lebohang White
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation, we advised that your concerns has been escalated for our senior technicians to contact you and assist with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Sept 2018, 13:16
Official
Good day Lebohang White
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation, we advised that your concerns has been escalated for our senior technicians to contact you and assist with your concerns.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
LW
Lebohang W's updateReviewer Update
15 Sept 2018, 13:28Im still experiencing the similar problem
LW
Lebohang W's update15 Sept 2018, 13:28
Reviewer Update
Im still experiencing the similar problem