DD
Dhanyal D

1 reviews | Active since Jul 2012

07 Sept 2024, 17:55

*****s your money

I wish I could give them a zero. I paid for a subscription just before the rugby starts and we’re now into the second half and I have no access still. Despite it saying my device is registered nothing works. No customer success agent to get hold of and no one to help. Pathetic service from an abusive monopolistic streaming service that exploits its dominance and provides the worst service you can imagine. I’ve paid them R859 almost an hour ago now and still can’t watch.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Sept 2024, 18:34
Official
Hi Dhanyal, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 


Kind regards,
DStv: Hello Peter Team
DD
Dhanyal D's update07 Sept 2024, 18:36
Reviewer Update
I just spent an hour waiting to speak to your live chat and they were completely useless. Your WhatsApp line has no real people behind it. I can’t get hold of a human who can actually deal with it. I want my money back. I don’t normally have dstv and have no interest in having it. I paid R859 to watch the rugby and still can’t get in. Unacceptable.
DD
Dhanyal D's update07 Sept 2024, 18:41
Reviewer Update
I am now told that your system was a baf eligibility error on your system and you had to change it. That’s ridiculous. I can’t be held accountable for your system errors and incompetencies.