****s.

PATHETIC...****s. Head office needs to review their agents and work performance. What happened to QA,respect,customer satisfaction and communication skills...had an issue with my account sought assistance from the representatives. An agent from the online chat by the name Yanga assisted made me empty promises and our right **** and gave me false information. The next day I spent hours to get answers and help..another agent Sinovuyo was not very helpful regardless of me explaining over n over what happened eventually passed me over to a manager which did not even introduce herself or notify me that she is now assisting me. I had to ask for her name and then only introduced herself which was 20min later. For a manager to behave with such unprofessionalism is absurd her name was Gcwalisile. No care for the customer, poor customer service skills, lack of understanding and no etiquette skills. We spend thousands monthly with no acknowledgement and appreciation from a reputable company like Multichoice. I was even told a manager is going to contact me it's now 24hrs and like usual lies fed I'm still awaiting a call... head office needs to get their ass up and look into these things and how agents treat and respond to customers. If head office cannot see how many customers they are losing then they are just as shallow like their agents...as a long standing customer my loyalty would be appreciated else where like most customers moving away to other service providers like Netflix, wakaTv and other companies where they are valued and also given more value for money. Carry on with your ****py attitude and appalling sevice there won't be a company much longer and lots of unemployment coz without us customers there is no need for agents...Respect...