Rupert says query resolved when it is not

<p>Dear Rupert, </p> <p>my query still remains uncleared, payment is reflecting on your side, yes, but you and the telephone call Centre people are still not addressing my query. I asked what I need to do to get Dstv compact on my over decoder and the recording functionality and extra view back on, and I was told to pay R243, I have done that, yet still NO RECIRDING FUNCTIONALITY OR EXTRA VIEW ON MY SECONDARY DECORDER.</p> <p> </p> <p>PITY one has to communicate this way with Dstv, your service really sucks....you would think it was a free to air service, then perhaps one would understand</p>