Running around in ever decreasing digital circles

Two years ago I app**** for the Pricelock Explora contract. This contract should, according to Multichoice, expire in August 2020, however, on 2 August 2019, DSTV unilaterally stopped the debit order for the monthly premium. According to their call centre, this was due to their software upgrade. I was never informed about the fact that monthly payments had been stopped until an E 102-29 appeared on my screen. This was due to arrears in the premium for September and October 2019 caused by Multichoice. On 1 October I used my credit card to pay for the two months and immediately I checked the balance of the account, only to find that my account was still R859 in arrears. I tried phoning the call centre only to be sent from pillar to post. I tried the self-help function on their web-page but to no avail. I then used their Whatsapp app to try and solve my account problem with no luck. I even tried the snap chat on their web page. Presently I am out of pocket to the tune of R1856-23 and my Explora is still non-functional. This is the third time in two weeks