Runaway Account

Two payments made by myself months ago (in July and August) were rejected this month (October). DSTV has now suspended my service and is insisting that I pay them R2,500.<br> <br> It is unclear to me why the payments were successful, but I can confirm that it was not due to lack of funds. It was in all likelihood some sort of technical error. This was out of my control obviously.<br> <br> If the payments were unsuccessful, why did DSTV not disconnect my service back then? I would have been made aware of the problem and rectified it immediately.<br> <br> Now they are coming at me months later and demanding full payment? How am I supposed to clear this all in one month?<br> <br> I spent half an hour on the phone to one of their call centre agents trying to explain the problem. The agent was unable / unwilling to attend to this query. Her response was simply \just pay up".<br> <br> To me this highlights the dangers of a company having a full monopoly over a market. They simply do as they please with a complete disregard for customer service. The South African consumer must just take it up the tailpipe and keep paying."""