Rude,unprofessional,unhelpful where of agents that works at that call centre

I have a very Big issue with multichoice agents and it's management. I have been trying god know for the what time to get my account sorted out and all I get is the so cold agents ending the chats before they cold even finish assisting me all because they can nit explain the amount they telling me I owe . On the 3rd of October I was assisted but the agent called Luyanda after paying R530 to the account she the told me that my remaining balance was R205 I then paid R269 only to be reconnect 24hours now I'm disconnected and one one cares to explain why so what kind of servi does thi multichoice provide really because this ****en ****es me off even when you ask for a call back from the team leader you are being told to wait 24hours like what the ****. So you guys love reaping your ****en customers off isn't it cos what you doing is ****en wrong . You provide misinformation and later expect us to ****en run after you this bull I am so not happy with your guys agents and they should be signing AOD for providing us with false information I am not going to pay for the R255 that your agents are now telling me to pay because the amount that I was told to pay by the agent is R205 of which I deci g to pay extra so you deal with it all I want is my services up and running again

As for Valacia M is onw where I never want to deal with is rude as **** and she ended my chats without even resolving my problem. Don't be in am environment you don't wanna be at because you are useless and unhelpful. What happened to quality customer service and satisfactory. Worst part no one dares to respond even when you go to client service to report this I am bored to the core