Rude, Unprofessional and Lazy Garfield-Marvin Mabaso

Good day

Trust you are well

I would like to express the terrible experience I received for Marvin Mabaso

I called in and advised him I would like to reconnect my mom's dstv service.

He asked for an ID number which I provided and asked security questions which I answered.

He then asked who the account belongs to and I told him I did mention that I'm calling on behalf of my mom.

He asked me if I made payment and I told him I made payment 10 min prior to the call from a tyme bank account.

Marvin then told me to call back after 24 hours, I told him this was my 2nd call and the kind lady I previously spoke to advised me to email the POP then call back for the reconnection. He then asked for the reference, I asked him if he wanted the ref for the payment or for the email, he SIGHED on the call and said the reference for the email.

I asked Marvin why he sighed at me and why he sounded uninterested in my call and if he doesn't enjoy being at work. He asked me what's the relevance for my question and I told him how his attitude is saying he doesn't want to assist

He then asked to speak to the account holder which is my mom and he said to my mom 'awungitshele mama umkhulise njan umtanakho? The nerve to asked my mom how she raised me while he was rude and uninterested in my call.

My mom was puzzled to the question and kept quiet then my sister took the phone and called Marvin to order, Marvin decided to put us on hold for a good 20 minutes.

I made an another call which was taken by Anati, she was very professional and helpful and assisted us to reconnect the service while we were listening to the hold music Marvin was playing for us.

I must say I've called dstv to help my mom with her account and my account and never experienced such disrespect and terrible service. If Marvin doesn't want to work at a call center he must just stay at home and watch cocomelon or something instead of expecting to be paid for being just being there and being rude and unprofessional to customers.

Please listen to the call and deal with Marvin and also get him to call and apologize for what he did.

I don't have the call reference but I called at 16:55 and the call got cut at 17:25 due to airtime being finished my mom's dstv account number: ***2

Looking forward to your response

Regards

Nkuli

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