NB
NAZIA B

1 reviews | Active since Aug 2014

27 Aug 2024, 10:44

Rude staff member :Neliswa

I spoke to this extremely rude and impatient lady on the live chat. Her name is Neliswa. I quote "Do you know you not the only customer i am assisting here, i am trying by all means to be fast as much as i can so that every customer can be assisted" Seriously DSTV yr staff are either underpaid or over worked to be this angry at the customers supporting you . This will be my last month with u as I will be canceling due to this rudeness. Teach ur staff manners and patience ,u dnt speak to customers this way,I have screen shots of the entire ****py conversation. I will be showing each and every family member what u employ.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2024, 10:52
Official
Hi Naiza, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NB
NAZIA B's update28 Aug 2024, 14:49
Reviewer Update
Hi
I'm still waiting for a response to the outcome of the complaint.