Rude staff and bad handling of accounts

<p>In March I phoned Multichoice call centre requesting a downgrade on my two decoders. I was advised by the call centre agent that the downgrade can only take place between the end of that month and beginning of the upcoming month. On April 1st no downgrade took effect on my account instead I've made a number of calls to Multichoice with no one giving clear help. Lately I spoke to the lady by the name of Zandile Mhlongo(who was very rude) who refused to listen to me with understanding and even told me my account is in arrears with R2000 and some change. When I asked her politely to reconnect my services until the matter has been resolved she refused. Multichoice should have effected changes on my account on the 1st of April that did not happen, I am sitting here with a bill of over 2k that I could have avoided have they processed my request in time. On top of that they have suspended my viewings. I'm sitting here wondering how much should I pay, because I cannot pay 2k for services that I didn't even request to use.</p>