Rude service from DSTV

<p>I called in to the DSTV call centre to inquire why self service says I shoup pay R1 034 to reconnect my premium account. I have been at my parents' home since end of February when I had my daughter and went on maternity leave. My dstv account was disconnected, and when I visited my place for a week or so in April I paid R700 - 650 for subscription and 50 for reconnection. My leave is ending soon and I have come back home. When I try to pay the amount that I thought was due I am told I owe more that I understand. I called into the call centre to understand how and where that money comes from... the consultant that I spoke to - Dyllan according to the sms that I got after the call died on me - told me that I was short of R174 when I paid R700 in April, something to do with explora charges. Which I understand and am willing to pay. He then tries to explain where the other R400 comes from but couldn't. He then transferred to his supervisor, who also couldn't explain. When I asked to speak to her superior, she then hung up on me. I am very confused, as I need to reconnect my tv... and I will not pay for things that I do not understand. I am left wondering who to turn to of call centres aren't assisting.</p>