RUDE DSTV CONSULTANT

So I set up a debit order pricelock with DStv and they haven't been debuting any money from my account.. Okay I didn't have a problem with that cause as soon as I realized the payment wasn't going thru I made an EFT...i paid on the 20th and they send me a msg that if i dont pay the R499 on the 24th they wil disconnect my viewing.. Fine I called in to check my balance luckily they got my payment.. Now going forward I asked to speak to a consultant so I can't sort out the debit order issue.. THIS RUDE LADY SPOKE TO ME AND I ASKED HER WHY IS IT THAT THE AMOUNT IS NOT THE SAME AS THE AMOUNT THAT I PAID THIS MONTH.. SINCE WELL U HAVE BEEN SENDING ME MESSAGES THAT I NEED TO PAY R429... AND NOW IT'S R499?.. SHE TOLD ME ABOUT INSTALLATION FEE😏😏😏😏(WHERELSE MY DECORDER WAS INSTALLED IN OCTOBER) WHEN ASKING HER HOW MANY TIMES AM I SUPPOSED TO THIS INSTALLATION AMOUNT? SHE LITTERALY SAID "MAM WHERE YOU TOLD ABOUT THIS AMOUNT OR NOT? IT'S A YES OR NO QUESTION TO ANSWER.." I SAID U NOT GONNA SPEAK TO ME LIKE THAT, HER REPSONSE WAS"U SHUD HAVE ANSWERED WITH A YES OR NO I WIL TRANSFER YOU TO FINANCE DEPARTMENT AND I WAS LIKE NO I WANT TO SPEAK TO YOUR MANAGER AND SHE WAS LIKE NO IAM NOT GONNA TRANSFER YOU TO MY MANAGER AND SHE KEPT ME ON HOLD FOR MORE THAN 20 MIN I HAD TO CUT OFF THE CALL ON MY SIDE....