RUDE customer service consultant Nicole GOVINSAMY

I would like to complain about the worst customer service I have received from Nicole GOVINSAMY, she said she is a team leader but the service she has offered was one of the worst experiences ever

I called to find out why my DSTV TV was disconnected since I made payments on the month of October for the amount of R200, the payment was split as in 2 first payment on the 26/10/2021 of R160 and the second payment on the 29/10/2021

I tried many times to ask why my subscription was canceled as I paid but I was met person who lacks listen skills. NICOLE GOVINSAMY kept saying I didn't make payment. Even though I had emailed the proof of payment to *** and ***, was she was still insisting that I pay a reconnection fee of R88. She was very rude she refused escalated my query saying she will put me through to someone and said she is a team leader. Nicole put the phone aside to talk to someone about how irritated she was but yet not resolving the issue. She ended the call without any resolution.

I called back and spoke to Fezile Stock who gave me the ref ***8.I34. He said the matter would be resolved by 20:30pm or he woulda follow up call. But No call, please explain why can't a team leader resolve this because Fezile did explain that Nicole GOVINSAMY was impersonating a team leader.

I would like to please find out when will this be resolved

Very disappointed in the service t received.