LN
Lorinda N
1 reviews | Active since Dec 2009
01 Mar 2018, 09:52
Rude consultants and still no explanation of high amount of R1118 debited for the month
I was billed R300 more than normal subscription fees this month after price lock expired and the consultants are rude and not giving a good explanation of to why this amount was debited. I need a full breakdown in writing that makes sense.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Mar 2018, 14:30Dear Lorinda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Mar 2018, 14:30
Official
Dear Lorinda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LN
Lorinda N's updateReviewer Update
02 Mar 2018, 15:08WE have been subscribers for 17 years. Paid every month with debit order. I have spend 40 min on my cellphone speaking to 2 consultants. One had no clue at all and said he thinks the bank is giving me wrong information of the debit order amount the other one was so RUDE and talking down upon me as if I did not know what I was taking about. UNACCEPTABLE behavior from call centre agents in. They cannot convey the message properly and cannot resolve difficult queries. It was because our price lock expired, but they still cannot explain if the one expired, why is there still an outstanding amount? To me the explorer decoder installment should lapse when the price lock contact expire. This R149 should not be charged again after the contract has be paid up.
LN
Lorinda N's update02 Mar 2018, 15:08
Reviewer Update
WE have been subscribers for 17 years. Paid every month with debit order. I have spend 40 min on my cellphone speaking to 2 consultants. One had no clue at all and said he thinks the bank is giving me wrong information of the debit order amount the other one was so RUDE and talking down upon me as if I did not know what I was taking about. UNACCEPTABLE behavior from call centre agents in. They cannot convey the message properly and cannot resolve difficult queries. It was because our price lock expired, but they still cannot explain if the one expired, why is there still an outstanding amount? To me the explorer decoder installment should lapse when the price lock contact expire. This R149 should not be charged again after the contract has be paid up.