Rude Consultant before 9AM. Disgusting service DSTV

I am VERY disappointed! I called in June to change payment date and I made payment on July 22. My DSTV got cut this morning. I contacted the call centre where I always speak to respectable people. The consultant this morning Phelisa was SO rude and UNHELPFUL telling me how she unfortunately can do nothing on her side as the call was not logged by whoever I spoke to in June! I am frustrated and I want my DSTV reconnected until the payment date of 20th Monthly. I even asked if I could change it to a debit order but that it needs to be reconnected TODAY she says she cannot assist! I have been DSTV customer since 2012!!!!!!! Should DSTV be done away with entirely and we continue with Netflix and online streaming?