Rude consultant

I called like fourbtimes having an error on my dstv and the nerve of a lady hanging up on me her name is Noluthando I called around 21h00 pm her attitude on the phone was so bad she didn't help me at all I called again I spoke to xolile at first she sounded like she was willing to help me but she didn't instead she said she will check on my account and she went dead on me for 15 minutes until I hanged up the call am so feed up with u dstv people we pay for this services but u give us nothing in return I just wanted to cancel my decoder is that so hard so dissapointed