RUDE CONSULTANT

I called in to the call center to get assistance with my account as it had been disconnected . I wanted to get a better understanding of why this happened as well as my statement but clearly I was speaking to someone who doesn’t understand customer service .

The person who was handling my query was Thabo . He constantly spoke over me, not wanting to hear what I need information on, called me by the incorrect name TWICE!..and when I asked him who he was referring to, he sarcastically said “ I’m human..it was just a mistake” and carried on addressing me with the SAME INCORRECT NAME.

He was quite dismissive and unhelpful and when I asked if I could speak to another consultant, he said “ this is a call center , I can’t put you through to anyone else “ .

I then said then maybe I should just call again because I don’t find him well polite or helpful...he said “okay great”

I’m not impressed with the inconsistency of Multichoice with the billing and lack of follow up with their accounts.

They said a week ago that they would call me and send me my statements yet I have to call in again after they switched off my services.

If the consultants are that rude, why put them in the forefront of the business .

I’ve never had anyone speak so disgustingly who is meant to assist.

I’m not impressed with DSTV as a whole at this point . Very eager to sign us up but they don’t do half of what they promised in terms of communication .