rude call centre agents no help its pathetic and disgusting

i have two subscription on two different decoders one is on family package R265 the other one is on acces R105 my monthly payment is supposed to be R370 however today my account was suspended eventhough i have made a payment of R370 on the 26th of october multichoice says i owe an additional R373.06 on top of the R370 which i have already paid i called multichoice on 3 occasions none of the call centre agents could explain whats goin on when did u increase ur subscription on this packages is it fair for me to pay R743 for this packages is it fair for me to pay but still cant watch tv because you have suspended my subscription without any reoson ur call centre is useless and pathetic ur paying them for nothing as for your billing deparyment i dnt know what to say its disgusting to double bill me then suspend my account yet u cant explain it even now my balance shows i owe almost R600 can sumebody whi knows their job get this fixed its irritating and am thinking of unsubscribing because your serbice is none existent and your call centre agent simpiwe is so rude he even have a decency to blame me for using self serbice yet hes *********** and rude mybid ***