Rude Call Centre Agent-Johannesburg Branch

<p>Hi </p> <p>I would like to share my bad experience I had with the Call centre agent 20/08/2016.I'm a private installer have been doing DSTV installations for over 4 years now.I had a client that recently bought an Explorer decoder he was previous using PVR and the 1132 decoder as an extra view set up.I initially did the first installation with no troubles managed to connect teh extra view successfully.All I had to do is to switch teh decoders around the PVR with teh explorer and get teh extra view connected with the new Explorer.Once taht was done we had to call the call centre we spoke to a very rude gentlement called Thabo Khumalo we spent over 35 minutes on the call as he kept on questioning my ability as the installer.We asked him to link the extra option however it was only showing linked on the explorer and the 1132 decoder it was not palying other channels other tahn channel 100.When I tried to advise him that 1132 decoder it is not playing only channel 100 he said we must check the cable I explained to him that teh connection is correct as this was teh nitial setup we had before(Heartbeat cable on teh explorer was on RF OUT and on the 1132 decoder it was on the RF IN port)thats how it was set on the decoder aswell.He started being aggressive towards me asking me if I'm an accredited installer at Multichoice when I said no he started advising my client that next time he needs to get an accredited installer.I dont get it why he has to tell that to my client as he has no idea what is the relationship between me and my client.I felt he had no rfight to say that to my client as the installation was done correctly.I dont understand what gave him the right to say such things to my client.I may not be accredited with Multichoice I dont believe it means I dont know what I'm doing.When I asked him to please assist us with the problem in hand he kept on making silly jokes and laughing.Then he concluded the call by saying that teh extra view it will only show after 48 hours after he has dragged the call for over 35 minute.I told him to assist with teh problem as his behaviour is prolonging the call and it is costly on my side as we were using airtime to call.He didnt take heed to what I was saying.The decoders were playing however teh extra view link was not showing on both teh decoder.The reference number he gave us is ********** 0-I42.I'm not sure if an installer is not accredited by Multichoice they are not regarded as clients as I'm also a subscriber at Multichoice.If this is the service I will be getting as a private installer I found it out of line.I'm very a irritated client right now</p>