Rude Call Centre Agent

I'm in total dismay of my experience with the woman from Multichoice's call centre who called me at 12:03pm today from the number *** to sell me some new Explora decoder. The level of unprofessionalism & rudeness was SHOCKING! I dont remember her name, but she's an African woman. I believe the calls are recorded and would like that recording to be retrieved and want to know how she's held accountable. When I told her I wasn't interested and that I wasn't ready, she started being persistent & when I started insisting that I wasn't ready she started shouting at me & asking me why was I raising my voice. When I asked her if she hasn't been trained to respect the client's decision and what her name was, she cut off the call.

Firstly I was in a meeting and she never even asked if it was the right time for us to talk, I gave her the opportunity nonetheless; only for her to be that rude. I'm utterly disgusted & appalled and I don't even want to know anything about that Explora anymore after that call. I've been a loyal Multichoice customer for years and after that call I feel like disconnecting my DSTV. As consumers we're spoilt for choice and you'll lose clients if you keep people like her in your call centre. She has no telephone etiquette & no respect whatsoever and I am disgusted! I'm a regional manager for a bank & if I had a staff member who speaks to clients the way she did with me; I'd never keep them in my team.