Rude call centre agent

Just got a call from multichoice. When I answered I could hear this man was not enjoying his job. He informed me that our decoders' warranty had expired. I responded with "ah that's not a problem" and [cluck] he threw the phone down in my ear???!!! Really. Multichoice, do you still want to exist in a couple of years because I don't see a bright future for you. You might think that you have the monopoly in SA but somebody bigger and better will come. Go look at your raitings. You might not care that millions of people are disgusted with your service, but ask yourself what will happen to all those dissatisfied customers when something better comes along. I will be one of them. Between your bad service and your poor programs it really won't be a loss.