Rude call centre agent.

I called on behalf of my friend from ********** , as she was experiencing E19 error message (Acc: ********** 0 ) . I was assisted by a very rude lady named Hlengiwe Nduli. Firstly I worked for Multichoice for 5 years (at their Randburg Branch), so I know the terms and conditions when calling in on behalf of someone else, I gave her all the required information and please bare in my mind that my first sentence to her (call centre agent) was that, I was calling on behalf of someone. She had no interest in her voice from the word go and even had the nerve to shout at me as a customer.

The reason my friend as me to call on her behalf was because, we're at the office and I have phone access while she doesn't , I ended up giving the phone to my friend to speak to her, needless to say that they still have the E19 error message and she even refused to give her name to my friend after she was asked for it and I also doubt she made any notes on the account as I made her aware that I will report her rude behaviour and unwillingness to assist.

I am disappointed to say the least and I know my query might not even be taken serious but I just had to let it be known either way. For the sake of your company's reputation, I hope she will at least be made aware of this complaint and told how to deal/ speak to customers going forward.

Regards,