1 reviews | Active since Jun 2016
Rude Call Centre Agent
I received a call from multichoice apparently they are upgrading all decoders to explora So I should sign up to pay an additional R125 monthly for 24 months. When I told the agent as it is now I can't afford R365 I'm paying I'm in a process of downgrading to R100 subscription, she lost it. She told me I'll end up paying R1500 to retailers buying an explora. I didn't tell her I want explora, I don't want it so why should I be forced to take it. She then dropped the phone on my ears.
Can somebody address the behaviour of that agent towards me as a loyal customer. I feel it was disgusting to say the least.
Regards Nomsa
Dear Nomsa Msomi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nomsa Msomi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Nomsa
Thank you for taking the time and share your experience with us.
Please be informed that DStv is not forcing our subscribers to sign up on an Explora offer. I apologise for the manner in which this offer was made to you. It is an unacceptable behaviour which is noted and referred to the management.
We would hate to lose you as valued customer. Please continue to interact with us.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
Good day Nomsa
Thank you for taking the time and share your experience with us.
Please be informed that DStv is not forcing our subscribers to sign up on an Explora offer. I apologise for the manner in which this offer was made to you. It is an unacceptable behaviour which is noted and referred to the management.
We would hate to lose you as valued customer. Please continue to interact with us.
Your feedback is important to us.
Kind regards
Dinah
Best regards,