Rude call center agent

Good day Hope that this email finds you well. on the 5 November 2023 I called the c all center to resolve the issue I had with my decoder. The lady asked the formal questions and I answered the next this she told me my account is outstanding an amount of R98.00 and I said please take it from account immediately I have funds and she told me she can't I have to pay first before she can help me with anything. With an attitude she was saying words that were not appreciated and was very rude. The least she could have done was sort out the problem with the decoder as that did not need me to pay first as I just wanted it to be unlinked from the primary decoder as it was an extra view. I'm really disappointed in the manner she spoke to me and didn't assist me.