Rude behavior by contact center consultant

HI Phoned this morning asking for my assistance to change my package down to the Compact plus, as the system would not allow me so. The agent in question also advised that there is nothing I he could do. Also no senior staff "conveniantly" was available.

ON advising him that I was allowed to do this previously, he rudely stated that I was lying. I tool exception to this and his attitude and requested to speak to a senior competent person. to which he proceeded to cut the call in my ear. The call happenedat around 9:10 am to 9:15 am. Fortunatel you should be able to trace the call as I could not get the agents name. I am asking that immediate disciplinary action be taken against such an arrogant *********** agent. A formal apology as well.

Also I demand that my package be downgraded immediately to the compact plus package. I don't buy that it can only be done once a month. So don't hold me for a fool.