Rude, bad attitude, not profesional at all

we got the explorer on Friday 4.12. on 5 Dec at 11.05am, i contacted One touch electronics, who is supposed to be a preferred installer for Multichoice. The lady told me that they are fully booked but they can book me for Wed 9.12 at 11am. She even confirmed if we will have to change the xplora to the main decoder and the pvr to the secondary decoder and that this will cost an extra R400. I could hear kids playing in the back ground, so maybe she wasnt focussing on our conversation, but this is still no excuse. When i tried to contact them to confirm that they will be coming today, i got no answer. i sent an sms to confirm. the reply i got was that i must be mistaking them for someone else, seeing that they dont have a booking for me for today. i phoned the lady to confirm seeing that we actually had to arrange for my mother in law to go through from edenvale to our house in boksburg to ensure someone is at home. the lady at One touch rep****, o well, we dont have u booked so either we do it next week or not at all.... SERIOUSLY?