Rude and unhelpful Call Centre Agents

I received an sms stating that my account will be debited with an overcharged amount. I then called the Call Centre on 22/01/22 and spoke to Sinah Setlhabi who said she will escalate. I then asked her to call me back with feedback. Guess what, nothing happened.

I emailed her again on 23/01/22 which she never responded. I called the Call Centre again and spoke to Fathima Carrim who told me that she will escalate to Paulus Makuane(Sinah's team leader) to call me and resolve the issue. She said she will also escalate to the relevant department to resolve. Guess what,"Dololo" nothing happened again. No resolution to my query and no call back from team leader.

On 24/01/22 systems were offline and I had to be patient.

On 25/01/22 I called again and please note that every time I call, I am on the call for more than 30 minutes of my airtime. I spoke to Nondumiso Masinga who said that is the correct amount but could not provide proof of her findings.

Three 30 minute calls in 3 days with no resolution is unacceptable. If individuals are there and called team leaders who need to make sure that there is smooth running of operations, then Multichoice is doing the opposite of that.

I then went to Randburg offices and was helped by a nice and humble lady by the name of Amanda Makalima. She listened to my problem and explained what happened on my account. And guess what, account query resolved.

Kudos to Amanda Makalima