Rude and unhelpful

I went to the branch to change ownership of my decoder and have it under my father. The lady by the name of Maggie was VERY rude to me and my FATHER, she litellary threw the papers that we need to fill in to us and refused to even borrow us a pen to write with. She then made us drive all the way to the other side of town to get certified copies of our I.Ds then when we get back she just stapled the papers and told us that the change of ownership will only be done on the 26th and gave us back the papers. Now why didn't she tell us the first time? We wouldn't have wasted petrol and drove around. She didn't even care and kept on laughing at us and they spoke in afrikaans. Multichoice is a big organisation that renders services to the public, poor service like this shouldnt be accepted at all. I demand an apology from the stuff at that branch for being rude and unhelpful to me and my father! 2 paying customers might not be alot to loose but if poor service like this pesist then 2 might just turn to 2000.