TM
Themba M
1 reviews | Active since Jun 2015
15 Jun 2015, 09:31
Rude and not trained properly
Every morning after 8 there is no signal, n when we call their call centre they are not helpful n they disconnected our extra view n Hd , from yesterday at 3 until we slept , everyday we spend money calling the call centre n those people need training , n Smangele from extra view hangup the phone while we were holding she is so rude and unhelpfull
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Jun 2015, 12:17Hello Mthiva,
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that our records indicates that you called in with blank screen checked your signal strength was 0% and quality was 0%, they also advise on soft reboot and your Xtra View service was activated. You also went on our other touchpoints, twitter and was given the same information about getting installer out because of the percentages you have.
To rectify your problem you need to get out a MultiChoice Accredited Installers to check your installation and to realign your dish. The problem that you foresee on a daily basis is your installation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that our records indicates that you called in with blank screen checked your signal strength was 0% and quality was 0%, they also advise on soft reboot and your Xtra View service was activated. You also went on our other touchpoints, twitter and was given the same information about getting installer out because of the percentages you have.
To rectify your problem you need to get out a MultiChoice Accredited Installers to check your installation and to realign your dish. The problem that you foresee on a daily basis is your installation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Jun 2015, 12:17
Official
Hello Mthiva,
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that our records indicates that you called in with blank screen checked your signal strength was 0% and quality was 0%, they also advise on soft reboot and your Xtra View service was activated. You also went on our other touchpoints, twitter and was given the same information about getting installer out because of the percentages you have.
To rectify your problem you need to get out a MultiChoice Accredited Installers to check your installation and to realign your dish. The problem that you foresee on a daily basis is your installation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your decoder. Please accept our sincere apologies in this regard.
Please be advised that our records indicates that you called in with blank screen checked your signal strength was 0% and quality was 0%, they also advise on soft reboot and your Xtra View service was activated. You also went on our other touchpoints, twitter and was given the same information about getting installer out because of the percentages you have.
To rectify your problem you need to get out a MultiChoice Accredited Installers to check your installation and to realign your dish. The problem that you foresee on a daily basis is your installation.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta