Rude and *********** agent

I called and spoke to Ayanda(good service given by her) she advised my mothers account was still suspended because there was R67.00 o/s. she advised to email the proof of payment to [Email Removed] then call back for immediate reconnection. I made the payment then called back and to my luck I spoke to the worst excuse of a call centre agent called Ida Thokoana. There was no please and thank you while getting my info. She was rude and didn't sound interested in helping me let alone her core duty as an agent. She did not have access to the email box I sent the proof of payment to. Did not want to put me thru to a team leader because they were all in a meeting. Could not put me thru to a manager coz she was no allowed to. Did not know the TAT for the finance dep. she could not give me her email address. Her 2IC was on a call. Why do u have rude and useless agents working for u? You don't allow for managers or team leaders to speak to customers? I'm so disgusted by Ida and her pathetic service and your management. Do u even have quality standards coz her call is to be rated a big elephant zero!!!?