Rude agent who stood a customer for more than an hour typing an email

Item: DStv (MultiChoice)
Rating: 1
Author: Bongiwe N

Last month I had a query I asked to speak to a supervisor was told they not available .I spoke to a consultant who claimed to be incharge as his the longest consultant. The resolution was I pay whatever they want then this month he will deduct il pay less .However now the amount to pay is evens much higher .I call today spoke to lindiwe Sibiya all she had to say was hai tjhoo .So I was **** to and I told the guy I'm recording our conversation he still continued and **** .So this Lindiwe has been typing an email now for more than 1 hour I'm on the line waiting for her to type an email my airtime getting exhausted. So I waited for Lindiwe Sibiya to gt back to me for almost 1 hour all she did is hung up .I don't know if this is how the employees are taught at multiple to be rude to clients then claim they sending an email to their supervised and type the email for more than 1 hour and hung up ...This Lindiwe Sibiya needs to be disciplined

Helpful (0)

Replies (4)

Bongiwe N's updateReviewer Update

27 Aug 2021, 20:54

Can I understand why a consultant will leave you hanging online then decide to hung up after 1 hour I had to use a different phone and call again whilst online with Lindiwe Sibiya I spoke to Nonkululeko forgot her Surname she was nice and understanding. I need this Lindiwe Sibiya to be dealt with listen to the call recording on *** and see how rude your consultants are and leave you hanging online so you exhaust your airtime lucky I had enough airtime she didn't get back to me she decided to hung up after 1 hour of putting me on hold .Calls are recorded so I need this person to be dealt with and the one who **** to me 28 July in the morning claiming to be an old agent who resolve clients queries as multichoice is not allowed to transfer customers to supervisors as per the agent we spoke to.All recording ate on the number mentioned above ..Lindiwe Sibiya needs to go back to training she doesn't know customers skills she us rude and she must reimburse me my airtime for wasting it for 1 hour for nothing

Bongiwe N's update27 Aug 2021, 20:54

Reviewer Update

Bongiwe N's updateReviewer Update

27 Aug 2021, 20:56

Second call was made from *** whilst I was waiting for Lindiwe Sibiya to get back to me .Please listen to all calls

Bongiwe N's update27 Aug 2021, 20:56

Reviewer Update

Second call was made from *** whilst I was waiting for Lindiwe Sibiya to get back to me .Please listen to all calls

DStv (MultiChoice)'s replyOfficial

27 Aug 2021, 22:12

Hi Bongiwe,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply27 Aug 2021, 22:12

Official

Hi Bongiwe,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Bongiwe N's updateReviewer Update

05 Sept 2021, 17:47

Hi multichoice

I can't thank you enough for the great service. I had a complain regarding an agent and my query was dealt with accordingly and service reactivated

Great service

Thank you

Bongiwe N's update05 Sept 2021, 17:47

Reviewer Update

Hi multichoice

I can't thank you enough for the great service. I had a complain regarding an agent and my query was dealt with accordingly and service reactivated

Great service

Thank you