Rude agent Anele

My brother had 2 account with multichoice under his name, one was for mom and the other for himself. Unfortunately on the 16 June God decided to take him home (passed away). I continue paying 1 account but due to the fact that both are under his name if I pay for 1 account they will block both, meaning that I must pay for both the account. Fine, June, July, August, September I pay as I was unable to change ownership since I was away with work stuff and couldn't access my phone . Got home yesterday late, this morning (09:43am)I am calling multichoice for assistance spoke to a lady by the name of Anele. From the beginning of the call when she answered, seems like she was having a rough Monday, I could hardly hear her and I even told her that. I told her my problem that I can't keep on paying for both the accounts whereas my brother is no more and would like if possible to cancel one, she was very rude and said unfortunately they are not allowed to assist a non-subscriber 🤷. I don't know if am supposed to go to the grave and have my brother to her so that they can cancel it or what? What a rude agent